Privacy Policy

At Detention Haul, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Password (encrypted and hashed)
• Company or fleet information
• Billing and payment information (processed securely through Stripe)

Usage Data

We automatically collect information about how you use the Service, including:

• Logs of actions taken within the Service
• IP address and browser type
• Device information and operating system
• Session duration and feature usage

Location Data

If you enable GPS auto-logging (Premium Enterprise feature), we collect:

• GPS coordinates (latitude and longitude)
• Timestamp of location pings
• Location accuracy data
• Speed and heading information (if available)

Location data is collected only when you explicitly enable GPS tracking and grant location permissions. This data is used solely for geofence detection and automatic arrival/departure logging.

Business Data

You may upload and store various business data, including:

• Customer and facility information
• Load and detention records
• Photos and documents (evidence)
• Invoice and billing information

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues
• Enable GPS-based geofence tracking and automatic event logging (with your explicit consent)
• Generate analytics and usage reports (aggregated and anonymized)

3. Data Storage & Security

Your data is stored securely using industry-standard practices:

• Data is encrypted in transit using TLS/SSL
• Passwords are hashed using bcrypt
• Database connections are secured and access is restricted
• Regular security audits and monitoring
• Data backups are performed regularly

While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

4. Third-Party Services

We use trusted third-party services to operate the Service:

Stripe (Payment Processing)

Payment information is processed securely through Stripe. We do not store full credit card details. Stripe's privacy policy applies to payment data: https://stripe.com/privacy

Neon (Database Hosting)

Our database is hosted on Neon (PostgreSQL). Data is stored in compliance with their security standards and data processing agreements.

Vercel (Hosting & Infrastructure)

The Service is hosted on Vercel. Vercel's privacy policy applies to hosting infrastructure: https://vercel.com/legal/privacy-policy

5. User Rights

You have the following rights regarding your personal information:

• Access: You can access and review your account information at any time through the Service
• Correction: You can update your account information directly in the Service settings
• Deletion: You can request deletion of your account and data by contacting us at support@detentionhaul.com. Note that some information may be retained for legal or business purposes
• Export: You can export your business data (loads, detention records, etc.) at any time
• Location Data: You can disable GPS tracking at any time, and location history can be deleted upon request
• Opt-Out: You can opt out of marketing emails while still receiving essential service communications

6. Cookies

We use cookies and similar tracking technologies to maintain your session and improve the Service. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the Service to function, including authentication and session management
• Analytics Cookies: Help us understand how users interact with the Service (anonymized)

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account cancellation, we retain data for 30 days, after which it may be permanently deleted. We may retain certain information longer if required by law or for legitimate business purposes.

8. Changes to Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at support@detentionhaul.com.